Promenade Playhouse Refund and Cancellation Policy
There are no refunds on purchased tickets, rental bookings or donations, except as listed below.
EXCHANGE POLICIES FOR PURCHASED TICKETS
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If you are unable to attend your scheduled performance, please call 424.273.4562 at least 48 hours in advance of your showtime.
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Guests may exchange into an alternate performance date within the same run of the production and are subject to availability, which may be limited. A processing fee may apply.
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Guests may exchange tickets for equally-priced dates or seats; exchanging tickets for those at a higher price point requires that you pay the difference in ticket price. This is common for many Preview guests requesting exchanges out of Preview week and into the regular run.
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There are no refunds or exchanges if a Guest misses their scheduled performance date.
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In the event that the Promenade Playhouse is obliged to cancel a performance - for whatever reason, ticket holders may exchange their tickets for an upcoming performance of their choice; or may request a full refund, to be issued within 7 days of request.
- ​Refunds will be credited to the card used to make the original purchase.​
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EXCHANGE POLICIES FOR RENTAL BOOKINGS
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If you are unable to fulfill your scheduled booking, please call 424.273.4562 at least 48 hours in advance of your event.
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Renters may exchange into an alternate booking date, which is subject to availability, and which may be limited. A processing fee may apply.
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Renters may exchange their booking date(s) for equally-priced dates or spaces; exchanging booking dates for spaces that are at a higher price point requires that you pay the difference in price.
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There are no refunds or exchanges if a renter misses their scheduled booking date.
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In the event that the Promenade Playhouse is obliged to cancel a booking - for whatever reason, renters may exchange their booking date(s) for an alternate date in the future, depending on availability; or may request a full refund, to be issued within 30 days of request.
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Refunds will be credited to the card used to make the original purchase.
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FULFILLMENT / SHIPPING POLICY
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Donations are credited immediately and are non-refundable
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Tickets and rental bookings are fulfilled at our physical location on their prescribed dates.
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We offer no products or services that require delivery or shipping